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Documentation
Below you can find the latest set of documentation available for Mobile Office.
Latest update:
August 25 2022 - GCloud 10.4.2.1
Mobile Office for Genesys Cloud (v10)
Functional guide (EN)
Functional guide (FR)
Administrator guide
CRM Integration guide
Presentation - CRM integration in Genesys Cloud
Mobile Office for Genesys Cloud (v11)
Functional guide (EN)
Mobile Office for Genesys Connect
Prerequisites
Architecture
Deployment Guide
Functional guide (EN)
Functional guide (FR)
CRM Integration guide
Mobile Office for Genesys Engage
Prerequisites
Architecture
Deployment Guide
Functional Guide MO (EN)
Function Guide MO (FR)
CRM Integration guide
Web Office 9 & Web Office X for Genesys Engage
Prerequisites
Architecture
Connectors
Customization
Deployment Guide
Functional Guide WO9 (EN)
Function Guide WOX (EN)
Function Guide WOX (FR)
OfficeConnect
SIP Endpoint