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Help center

Welcome to our help center for Mobile Connect, the Mobile App for Amazon Connect available via AWS Marketplace. We have bundled all documentation and information in one page. If you can’t find what you’re looking for, reach out to us via mc.notifications@idealsystems.be. 

FAQ-2

Most Frequently Asked Questions

FAQ
Videos

Discover Mobile Connect in demo and instruction videos

Videos
Get started-3

Activate your 7-day free trial

Installation guide
Salesforce

Discover how Mobile Connect integrates with Salesforce

Salesforce

Useful links

AWS Marketplace (pay-as-you-go)

AWS Marketplace (Monthly Subscription)

iOS App Store

Android Play Store

Admin console

Roadmap

Documentation

 

Release notes

Version 11.3.17 (August 2024)

Bugfixes and improvements:

  • Paste numbers in keypad
  • Microphone improvements inbound calls
  • Filtered out contacts without phone number
  • Improved call ringing for certain devices
Version 11.3.16 (May 2024)

Improvement and bugfixes:

  • AWS connect reporting after forced logout
  • Duplicate entries in recent screen after missed call
Version 11.3.15 (March 2024)

Improvements and bugfixes:

  • Missed calls available in recents overview
  • Fixed login flow for cases where Amazon Connect doesn't send cookies
  • Added contact search by company name
  • AWS IAM available as SSO provider
version 1.3.14 (March 2024)

fix for users not able to login due to issue with region

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