Skip to content
MO11 icon

Roadmap

Mobile Office Roadmap

Besides the efforts of the development team to constantly improve the stability of the application, we like to look ahead and determine what the next features are to make Mobile Office even better for end users. Below is brief overview of the roadmap so that you already have a sneak peek of what's coming in the next months. In case you would have ideas or like to contribute to the roadmap, we welcome you to reach out to us via mosupport@idealsystems.be.

The content described below is intended to outline our general product direction for informational purposes only. It is not a commitment to deliver any material, code or functionality.

Discovery
We are researching the possibility of introducing these features:

  • Puresocial Integration for Whatsapp.
  • Missed call notifications on app badge
  • AI wrap-up code suggestion
  • Support for internal chats between agents
  • Support for outbound Openmessaging

 

Planned
The following features are planned for future development:

  • Ipad/Tablet UX improvements
  • AI summary in interaction details
  • Whatsapp contact matching
  • Support for Progressive campaigns

 

 

 

In Development
The following features are currently in development and will be part of the next release
  • Set out of office status in the app
  • Search agents by their job title, department or skills.
  • Option to disable RONA
  • Visual indication of Secondary statuses

 

Version 12 out now!

See migration guide here.

Untitled design (8)

Release notes

Version 12.1.3 (January 31st, 2025)

New features:
• Ability to disable 30 seconds RONA delay (admin console)
• Ability to see group numbers in external contacts
• Indication of MS teams users in contacts: agents
• Ability to dial out to a queue via “recents” screen

Improvements and bugfixes:
• Fix for “setting up audio” issue
• Missed call notifications when app is closed
• Chat/whatsapp keypad
• Infinite call ringing when app is killed
• Sizing of text for call control buttons (local languages)

Version 12.1.2 (January 21st, 2025)

New features and bugfixes:

• Ability to set out-of-office

• Ability to search on and display additional agent parameters

• Visual update for secondary statuses

• Bugfix for unnecessary notifications in away status

Version 12.1.1. (January 9th, 2025)

New version of Mobile Office:

• Re-designed UX with better accessibility

• Complete call information

• Updated recording and transcription view

• Ability to have multiple CRM links

• Quick switching between WebRTC/PSTN

• More transfer possibilities

• Ability to schedule a callback

• Secure Pause integration

• Secure Flow integration

• New language : Spanish

 

Improvements and bugfixes based on Bèta:

• Improved loading of transcription and recording

• Extended keypad number range

• Bad network notification

• Font sizes and accessibility

• Bugfix: unable to make outbound call (queue selection)

• Bugfix: incoming call notifications

• Bugfix: connection loss after switching between Wifi and LTE

• Bugfix: lock screen behaviour

• Bugfix: app doesn't stop ringing after picking up on desktop

Version 12.0.5 Bèta (December 2024)

Bugfixes and improvements:
- Infinite loading of "recent" screen
- Not able to load contacts 

Version 12.0.4 Bèta (November 2024)

Mobile Office 12 Bèta: 
- Updated UX
- Schedule Callback
- Quick switching PSTN/WebRTC
- Allow Multiple CRM links
- SecurePause integration
- ServiceNow Integration
- Improved admin console
- Display queue/group in recents
- Forward call to ringing group

Version 11.6.2. (October 2024)

Bugfixes and improvements:
- Fix for users unable to make outbound calls after temporary disconnect.

Version 11.6.1 (August 2024)

Bugfixes and improvements:

  • Paste numbers in keypad
  • Microphone improvements inbound calls
  • Filtered out contacts without phone number
  • Improved call ringing for certain devices
  • Improved tablet usage
  • Technical updates
Version 11.6.0 (July 2024)

Bugfixes and improvements:

  • Select phone improvements
  • Improved number recognition for US numbers when using Click-to-dial