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Mobile Office Roadmap

Besides the efforts of the development team to constantly improve the stability of the application, we like to look ahead and determine what the next features are to make Mobile Office even better for end users. Below is brief overview of the roadmap so that you already have a sneak peak of what's coming in the next months. In case you would have ideas or like to contribute to the roadmap, we welcome you to reach out to us via

The content described below is intended to outline our general product direction for informational purposes only. It is not a commitment to deliver any material, code or functionality.

We are researching the possibility of introducing these features:
  • Microsoft D365 call logging
  • Support for video calls
  • Support for internal chats between agents
The following features are planned for future development:

  • Transcriptions in call history
  • Ability to re-listen call recordings in app


In Development
The following features are currently in development and will be part of the next release
  • Salesforce call logging
  • Support for new type of interactions: open messaging format
  • Whatsapp outbound messaging
  • Improved and more user-friendly admin console to set and manage your configurations

Release notes

Version 11.4.0 (April 2024)

Bugfixes and improvements:

  • Improved voicemail handling: timestamps and unread voicemail notification
  • Improved keypad functionality: paste copied number
  • Show local contact name in push notification instead of phone number
  • Fix for failing outbound calls
  • Fix for users that are unable to hang up calls
Version 11.3.0 (March 2024)
  • Ability to switch Bluetooth audio device during interaction
  • Ability to favoritise "no queue" as the default outbound queue
  • Bad network notification in case of a slow internet connection
  • UX improvements including easier navigation and improved readability
  • Improved and simplified interface for Genesys Cloud Communicate users
  • See availability of agents upon transfer
  • Bug fixes and stability improvements
  • WebRTC - Stability improvements
  • Microphone improvements
  • Fix for Interaction notes upon transfer
  • Fix for spinner icon on iOS after wrapup
  • Fix for issue where muting would end the call
  • Fix for users unable to release calls
Version 11.2.4 (January 2024)

Bugfixes and improvements:

  • Updates to allow Genesys Cloud Communicate users on Mobile Office
  • Ability to change volume during voice interaction
  • Speaker mode updates
  • Universal linking updates
  • WebRTC and audio stability updates
  • Improved error messages
  • Fix for "Setting up audio" issue when accepting inbound voice interaction
  • Fix for users unable to release calls
  • Fix for issues shortly after call transfer
Version 11.2.3 (December 2023)
Bugfixes and improvements:
  • User not able to pick up incoming call
  • Incoming call gets automatically declined
Version 11.2.2 (November 2023)
Bugfixes and improvements:
  • Microphone not working during call interactions
Version 11.2.1 (November 2023)
Bugfixes and improvements:
  • Group voicemail sorting
  • Improved user experience for Communicate license users
  • Issues with "Not responding" status
Version 11.2.0 (October 2023)
  • Added support for: whatsapp, salesforce, canned responses and local contacts
  • Multi-zone support for all Genesys regions for faster dialling and less latency
  • iOS 17 support
  • UX improvements including clearer navigation and improved icons
  • Stability improvements
  • Bug fixes and improvements
    • WebRTC - Stability improvements
    • Callback handling (ACD-routed callback & Voicemail interactions)
    • Improvements for visualisation on tablet devices
    • Visualisation of “recents” which was blank for some users

More information here.