Roadmap

• AI Summary in interaction details (co-pilot)
• Show group name as subtitle (inbound group routing)
• Fix for ringing issues
• Fix for call stuck in ringing state
• Status update of agent upon consult

Improvements and bugfixes:

• Fix for external login via Edge browser (SSO)
• Progressive outbound campaign improvements
• Click to dial: additional parameter to enable/disable E164 formatting
• Ability to close toasts
• Ability to launch a call from phone contacts (outside of app)
• “Auto off queue” (if enabled) now also applies when dialing

Improvements and bugfixes:

• Contact search no longer cap sensitive
• Visual feedback when sending files via digital interactions (success/failure)
• Visual feedback when dialing an incorrect number via keypad
• Improved interaction navigation
• Fix for white screen when closing an interaction
• Close DMTF screen after the call has ended
• Stability improvements
• Auto off queue when call reaches voicemail to avoid loops

New features:
• Ability to disable 30 seconds RONA delay (admin console)
• Ability to see group numbers in external contacts
• Indication of MS teams users in contacts: agents
• Ability to dial out to a queue via “recents” screen

Improvements and bugfixes:
• Fix for “setting up audio” issue
• Missed call notifications when app is closed
• Chat/whatsapp keypad
• Infinite call ringing when app is killed
• Sizing of text for call control buttons (local languages)

New features and bugfixes:

• Ability to set out-of-office

• Ability to search on and display additional agent parameters

• Visual update for secondary statuses

• Bugfix for unnecessary notifications in away status

New version of Mobile Office:

• Re-designed UX with better accessibility

• Complete call information

• Updated recording and transcription view

• Ability to have multiple CRM links

• Quick switching between WebRTC/PSTN

• More transfer possibilities

• Ability to schedule a callback

• Secure Pause integration

• Secure Flow integration

• New language : Spanish

 

Improvements and bugfixes based on Bèta:

• Improved loading of transcription and recording

• Extended keypad number range

• Bad network notification

• Font sizes and accessibility

• Bugfix: unable to make outbound call (queue selection)

• Bugfix: incoming call notifications

• Bugfix: connection loss after switching between Wifi and LTE

• Bugfix: lock screen behaviour

• Bugfix: app doesn't stop ringing after picking up on desktop

Bugfixes and improvements:
- Infinite loading of "recent" screen
- Not able to load contacts 

Mobile Office 12 Bèta: 
- Updated UX
- Schedule Callback
- Quick switching PSTN/WebRTC
- Allow Multiple CRM links
- SecurePause integration
- ServiceNow Integration
- Improved admin console
- Display queue/group in recents
- Forward call to ringing group

Bugfixes and improvements:
- Fix for users unable to make outbound calls after temporary disconnect.

Bugfixes and improvements:

• Paste numbers in keypad
• Microphone improvements inbound calls
• Filtered out contacts without phone number
• Improved call ringing for certain devices
• Improved tablet usage
• Technical updates

Bugfixes and improvements:

• Select phone improvements
• Improved number recognition for US numbers when using Click-to-dial