As an end-user, please check with your Genesys Cloud admin in case of issues. We have a support desk which is available for 3rd line support purposes. Your administrator can reach out to us via the below mail address:
Support by phone
Depending on your support contract, a 24/7 hotline may be available for critical 24/7 support (platform downtime).
For more information on the support process, contact us via:
When requesting support, we ask you to be as precise as possible and provide the info below, so our engineers can help as quickly and efficiently as possible