Videos
The videos linked below contain demonstrations of the different functionalities within Mobile Office, and can be used as training material.
- During this introduction, we will show you how to install the app on your device.
# Launch video
- During this chapter, we will show you how to succesfully login into the app, and to select a phone.
# Launch video
- During this chapter, we will show you how to manage your status.
# Launch video
- During this chapter, we will show you how to manage your ACD Queues (Purecloud1-3 only).
# Launch video
- During this chapter, we will show you how to handle an inbound phonecall over remote phone/PSTN.
# Launch video
- During this chapter, we will show you how to create an outbound phonecall via the Genesys layer.
# Launch video
- During this chapter, we will show you how to handle an webchat.
# Launch video
- During this chapter, we will show you how to handle an sms.
# Launch video
- During this chapter, we will show you how to handle an email.
# Launch video
- During this chapter, we will show you how to handle the CRM qualification engine (example with Salesforce).
# Launch video
- During this chapter, we will show you how to handle generic interactions (example with Tasks via Eccentex DCM).
# Launch video
- During this chapter, we will show you how to search the external contact database.
# Launch video
- During this chapter, we will show you how to use your call journal.
# Launch video
- During this chapter, we will show you how to visualize statistics about your own personal performance.
# Launch video
- During this chapter, we will show you how to use Mobile Office to collaborate with your colleagues on the Genesys Cloud platform.
# Launch video