The table below contains an overview of the OS which are able to run Mobile Office (minimum appstore OS requirements). With regards to resolution, in general a screen size of minimal 4,7" is required. The app may run on smaller devices, but the user experience will be reduced (since the complete app won't fit on the screen).
OS TYPE | SUPPORTED OS |
---|---|
Apple |
|
Android |
|
Some example devices/resolutions:
Width(px) | Height(px) | Size (inch) | Sample device with this screen size | Sufficient screen size |
---|---|---|---|---|
240 | 320 | 3 | LG G350 | NO |
320 | 480 | 3,5 | Alcatel Pixi 3 | NO |
480 | 800 | 4,3 | Samsung Galaxy J1 | NO |
480 | 854 | 4,5 | Sony Xperia E3 | NO |
540 | 960 | 5 | Samsung Galaxy J2 | YES |
640 | 960 | 3,5 | Iphone 4S | NO |
640 | 1136 | 4 | Iphone 5 | NO |
720 | 1280 | 5 | Samsung Galaxy J5 | YES |
750 | 1334 | 4,7 | Iphone 6/7 | YES |
1080 | 1920 | 5,2 | Nexus 5X | YES |
1440 | 2560 | 5,7 | Samsung Galaxy Note 5 | YES |
2160 | 3840 | 5,5 | Sony Xperia Z5 Premium | YES |
After login (when the Genesys Cloud login page was presented), I arrive on a white page with a text 'redirecting'. Nothing happens.
This might be due to OAuth clients which were not yet accepted (in a normal case, this is one of the steps in the installation wizard). Try logging in via https://admin.idealsystemscloud.be.