The table below contains an overview of the OS which are able to run Mobile Office (minimum appstore OS requirements). With regards to resolution, in general a screen size of minimal 4,7" is required. The app may run on smaller devices, but the user experience will be reduced (since the complete app won't fit on the screen).
|OS TYPE||SUPPORTED OS|
Some example devices/resolutions:
|Width(px)||Height(px)||Size (inch)||Sample device with this screen size||Sufficient screen size|
|320||480||3,5||Alcatel Pixi 3||NO|
|480||800||4,3||Samsung Galaxy J1||NO|
|480||854||4,5||Sony Xperia E3||NO|
|540||960||5||Samsung Galaxy J2||YES|
|720||1280||5||Samsung Galaxy J5||YES|
|1440||2560||5,7||Samsung Galaxy Note 5||YES|
|2160||3840||5,5||Sony Xperia Z5 Premium||YES|
After login (when the Genesys Cloud login page was presented), I arrive on a white page with a text 'redirecting'. Nothing happens.
This might be due to OAuth clients which were not yet accepted (in a normal case, this is one of the steps in the installation wizard). Try logging in via https://admin.idealsystemscloud.be.