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Activate free trial

Activating your 7 Day Free Trial

Thanks for your interest in Mobile Connect for Amazon Connect! The below steps outline in detail how you can set up your organization and get started with Mobile Connect.

 1. Subscribe to Mobile Connect on AWS marketplace

Mobile Connect is available via the AWS marketplace. First of all, activate your subscription which will start your 7-day free trial.

  1. login with your AWS account and navigate to the Mobile Connect product page. At the top right, click "view purchase options". 
  2. You will be redirected to an offer which outlines all the details including pricing arrangements. Click "Subscribe"

Link to AWS marketplace: https://aws.amazon.com/marketplace/pp/prodview-muqeoaaiwp3ic 

 2. Setup your account

Once you are subscribed, you can start setting up your account. Click "Set up your account" at the top of your page. This will launch the Mobile Connect provisioning procedure.

 3. Create organization

Click "Create Organization" and complete your organization and contact details. 


Note: You can only create one organization per AWS account. The name of the organization will also be used by users to login to the application. if you want to create a test organization, please make sure to create this with your test AWS account.

 4. Admin login

Once you have completed the creation of the organization, you will receive a username (same as your organization name) and a password. Click the "Login" button and use this combination to login as an admin for the first time. After your first login, you will be prompted to change your password.
 
Please save this password somewhere safe as this will admin login will also allow you to change configuration later on.
 
If you can't find the link to login an an admin, go to: https://provisioning.mobileconnectcloud.com/
 
 

 5. Identity management

To finalize the setup, you'll need to setup the identity management that will enforce how users can login to the Mobile App of Mobile Connect. Once you have selected your preferred option, follow the steps of the procedure in which you will be asked to provide your Amazon Connect instance details and - if required - the details of your identity management setup.

Please note that we support identity management via Amazon Connect, Azure Active Directory and Salesforce out-of-the box. If you would like to connect via Okta, Google Workspace, PingIdentity, onelogin or AWS IAM identity center, please contact us at mc.notifications@idealsystems.be and we'll assist you with your setup.

 6. Log in to the application

Your setup is done. You and users of your organization can now download the app from the iOS app store or Android Play Store and log in to the application. To log in, enter:

  • The name of the organization you created (see steps above)
  • Personal login credentials

iOS: https://apps.apple.com/app/id1625067813
Android: https://play.google.com/store/apps/details?id=be.idealsystems.mc.amazon

 

 7. Configuration

We offer some (limited) configuration options allowing you - among other things - to:

  • Set Key Value Pairs (KVP) that will display customer information on the app during an interaction
  • Set Activity reminder that will logout your users automatically after being online for a number of hours

If you'd like to change these configurations, navigate to the admin console and login with the admin credentials as set in the steps above.

Issues during setup?

If you encounter any issues during the setup, please contact us at mc.notifications@idealsystems.be and we'll assist you further.

Contact
 
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