Release Notes 11.2.0. Now available for download on Android and iOS.
Dear Mobile Office enthousiast,
We are excited to release a new version of Mobile Office, our Mobile App for Genesys Cloud available in AppFoundry. This release is a result of feedback and feature requests from our users on top of a relentless focus to provide a stable and reliable experience. So, what’s new?
Main features
Whatsapp integration
You can now handle incoming WhatsApp messages directly via Mobile Office. Exchange texts and pictures while providing your customer a seamless WhatsApp experience.
Match phone numbers with local contacts
Our contact page got a little bit better. You can now match phone numbers in Mobile Office with your local contacts and see their names directly in the app.
Salesforce support
While Genesys is intensifying the partnership with Salesforce, we couldn’t stay behind! We added a new configuration allowing you to attach any Salesforce link to an inbound call. More Salesforce features coming soon.
Canned responses
Using chat via mobile and want to access standard responses? You can now directly access and favoritise your Genesys canned responses via Mobile Office while chatting with your customers.
And so much more...
Besides these main features, the team has been working hard behind the scenes to further improve the app experience:
Multi-zone support for all Genesys regions for faster dialling and less latency
iOS 17 support
UX improvements including clearer navigation and improved icons
Visualisation of “recents” which was blank for some users
Looking for something else?
As we’re committed to continuously improve the app and add new features based on your input, we welcome all feedback or feature ideas. Want to contribute to our roadmap or share feedback? Visit our help center or reach out directly via mosupport@idealsystems.be.
